Refund policy

1. Overview

Your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.
This Return & Refund Policy applies only to customers within the United States.

2. Return Window

  • You may request a return within 15 days of receiving your order.

  • After 15 days, we cannot offer refunds or exchanges.

3. Return Eligibility

To be eligible for a return, items must be:

  • Unused, unworn, and in the same condition you received them

  • In the original packaging, with all accessories included

  • Free of stains, odors, damage, or signs of use

Non-returnable items include:

  • Clearance or final-sale items

  • Personalized or custom-made products

  • Digital items or downloadable products

  • Health, hygiene, or intimate goods (e.g., earbuds, underwear, opened cosmetics)

4. Return Process

  1. Contact us at support@go4itstore.com with:

    • Order number

    • Item(s) you wish to return

    • Reason for return

    • Photos if the item arrived damaged or defective

  2. We will review and, if approved, send you:

    • A return authorization

    • Instructions for returning your item

    • A prepaid shipping label (when applicable)

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

5. Return Shipping Costs

  • If the return is due to defect, damage, or our error, return shipping is free.

  • For all other returns (e.g., did not like item, changed mind), customers are responsible for the return shipping cost, which may be deducted from the refund.

6. Refunds

  • Approved refunds are issued back to the original payment method within 5–10 business days after inspection.

  • Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

Shipping fees are non-refundable, except when the return is due to an error on our part.

7. Exchanges

We currently offer exchanges only for:

  • Damaged items

  • Defective items

  • Wrong items received

If you need an exchange, contact us at info@go4itstore.com before sending anything back.

8. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery

  • Include photos of the product and packaging

We will issue a replacement, reshipment, or refund at no cost to you.

9. Lost or Missing Packages

If tracking shows your package as delivered but you did not receive it:

  • Verify the address

  • Check with neighbors/household

  • Wait 24 hours (carriers sometimes scan packages early)

If still unresolved, contact us and we will help file a carrier claim.

10. Cancellations

Orders can only be cancelled before they are processed or shipped.
If the order has already shipped, it must follow the standard return process.

11. Contact Us

If you have questions about returns or refunds, email us at:
📧 info@go4itstore.com
Business Hours: Mon–Fri, 9:00 AM–6:00 PM EST